Privacy policy

VYPER Industries Limited (trading as SiliconSouk) is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and protect your information when you visit or make a purchase from siliconsouk.co.uk.

1. DATA CONTROLLER

For the purpose of UK GDPR, VYPER Industries Limited is the "Data Controller" of the personal information we hold about you.

Company No: 07357393
Contact: talk@siliconsouk.co.uk

2. PERSONAL INFORMATION WE COLLECT

When you visit the site, we automatically collect certain information about your device, including your IP address, time zone, and some of the cookies installed on your device.

Additionally, when you make a purchase or attempt to make a purchase, we collect:

Identity Data: Name, username or similar identifier.
Contact Data: Billing address, shipping address, email address, and telephone numbers.
Financial Data: Payment card details (processed securely via Shopify Payments/PCI-compliant gateways).
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

3. HOW WE USE YOUR INFORMATION

We use your data under the following legal bases:

Contractual Necessity: To process and deliver your order, manage payments, and collect money owed to us.
Legitimate Interests: To improve our website, provide customer support, and protect our business from fraud.
Consent: To send you marketing communications (which you can opt out of at any time).

4. DATA SHARING & SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s data storage and databases. They store your data on a secure server behind a firewall.
International Transfers: Because Shopify is a global company, your data may be transferred outside of the UK (e.g., to Canada or the USA). These transfers are protected by standard contractual clauses to ensure your data remains safe.
Third-Party Services: We share your information with third parties to help us use your Personal Information, as described above (e.g., Royal Mail for shipping or Stripe/PayPal for payments).

5. YOUR RIGHTS UNDER UK GDPR

Under the UK GDPR, you have the following rights:

Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request that we correct any inaccurate personal data.
Erasure ("Right to be Forgotten"): The right to request that we delete your data.
Withdraw Consent: The right to withdraw marketing consent at any time.
Complain: The right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk) if you are unhappy with how we handle your data.

6. COOKIES

We use cookies to enhance your experience and provide our services. You can set your browser to refuse all or some browser cookies, but note that some parts of this website may become inaccessible or not function properly.

7. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, or as required by UK tax law (usually 6 years).

8. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at talk@siliconsouk.co.uk or by mail using the details provided below:

VYPER Industries Limited Unit 14, Vantage 41, College Road North, Aston Clinton, Aylesbury, Buckinghamshire, HP22 0AY, United Kingdom