FAQ's

Certified Refurbished means the product has been professionally inspected, cleaned, repaired (if necessary), and tested by the Original Manufacturer or an Authorized Refurbishment Partner to ensure it meets original factory specifications and standards. All products sold on SiliconSouk are certified and sourced directly from brands like GoPro, Logitech, and Belkin, or through our authorized partner, VYPER Industries Limited.

All our refurbished products are fully functional, expertly tested, and covered by our 1-year guarantee. The different conditions relate only to the cosmetic appearance:

• Certified Refurbished: These products are sourced directly from the manufacturer and have been restored to like-new functional and aesthetic condition. This is the highest standard we offer.
  
• Refurbished Excellent (or Grade A): The product will look nearly new. You may see minimal, almost imperceptible cosmetic signs of previous use, such as micro-scratches on non-screen surfaces.
  
• Refurbished Good (or Grade B): The product will show light, visible signs of use, such as minor scratches or scuffs on the body or casing. These imperfections are purely cosmetic and do not affect the product's performance or functionality
  
  

By purchasing from us, you receive a high-quality, certified product backed by a full warranty, often at a significant discount compared to buying new. Additionally, you are helping to reduce technology waste by giving "forgotten" electronics a second life.

The refurbishment is handled by VYPER Industries Limited, one of the UK’s largest technology refurbishment companies, working directly with the original brands (GoPro, Logitech, Belkin) as an Authorized Reseller. This partnership ensures professional quality control and authenticity.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment methods such as PayPal and Shop Pay.

Yes. If you have a valid discount code, you can apply it in the designated field during the checkout process. Only one discount code can be used per order.

We process orders quickly, but if you contact us immediately after placing your order, we may be able to make changes or cancel it. Please contact our support team as soon as possible via the 'Contact Us' link.

We are pleased to offer Free Delivery on all orders across the UK.

We strive to dispatch all orders quickly. Standard delivery time is typically 2-4 business days from the date of purchase. You will receive a tracking number via email once your order has been shipped.

Currently, SiliconSouk only ships to addresses within the United Kingdom.

Every product purchased from SiliconSouk comes with a comprehensive One-year Guarantee (12 months) against manufacturing defects from the date of purchase. If your product fails due to a defect within this period, we will repair, replace, or refund the item.

We offer Free 30-day Returns from the date of delivery. If you are not completely satisfied with your purchase for any reason, you can return it to us free of charge for a full refund, provided the item is in the same condition it was received.

To initiate a return, please visit our Returns page (or Contact Us section) on the website and follow the instructions provided, including having your original order number ready.