Returns.

In any case of returning an item, you must contact us via our returns email (below) first, as a returns address as well as shipping instructions must be given to you before an item can be returned.

Email: Talk@vypind.co.uk (someone will respond within 24 hours)

Can I return an unwanted item?

Under UK distance selling regulations, you have a 10 day "cooling off" period in which you are free to return the item if you decide that you do not want it. However, items must be returned in their original packaging/condition and you must cover returns postage. We would also mention that you are responsible for the item until it arrives at our warehouse so adequate postage and packing needs to be used. On receipt of the item we will then refund you your full amount minus original postage and a £1 processing fee.

What if I receive the wrong item to what I ordered?

In the rare event that this should happen, you will need to return the item to us and on confirmed receipt we will then arrange a correct replacement to be sent out as well as refund you your returns postage cost. As we are ISO 9001 accredited all orders are checked before leaving lowering the likely hood of this event.

What if my item is damaged on delivery?

Sometimes during shipment items can get damaged, in this case you will need to return the item to us and on confirmed receipt we will then arrange a new replacement to be sent out as well as refund you your returns postage cost.

Can I return my item if it develops a fault?

In the case that your item develops a fault within 30 days of purchase, you will need to return the item to us and on confirmed receipt we will then arrange a new replacement to be sent out as well as refund you your returns postage cost.

What do I do if delivery takes too long? Warranty Claims

If after 7 working days from order you still have not received your item, please contact us.

Warranty Claims

Please contact us.